Your complaint will be formally acknowledged within 3 working days, where possible.
We aim to respond to all complaints and grievances as quickly as possible, and within 21 days from acknowledgment.
All feedback and complaints will be used by 121 Supports Hunter to continuously improve our service delivery.
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from:
Jason Halliday, Director 121 Supports Hunter
firstname.lastname@example.org, or alternatively through any of the following agencies:
Commonwealth Ombudsman – Disability Services