Complaints/Feedback Form

We want to Hear from you

Your feedback allows us to provide you with high-quality services; we actively seek your input. 

Complaints/Feedback Form

We Value your Feedback

Please fill and Submit the form below
You can make the complaint Anonymously

I have made a complaint what happens next?

Your complaint will be formally acknowledged within 3 working days, where possible.

We aim to respond to all complaints and grievances as quickly as possible, and within 21 days from acknowledgment.

All feedback and complaints will be used by 121 Supports Hunter to continuously improve our service delivery.

i feel a complaint has not been sufficiently or appropriately addressed.
What can i do?

If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from:

Jason Halliday, Director 121 Supports Hunter
jhalliday@121supportshunter.org, or alternatively through any of the following agencies:

NDIS Quality and Safeguards commission
Email: contactcentre@ndiscommission.gov.au
Phone: 1800 035 544 (free call from landlines) or TTY 133 677

Commonwealth Ombudsman – Disability Services 

Phone: 1300 362 072
Email: ombudsman@ombudsman.gov.au

www.ombudsman.gov.au