121 Supports Hunter Service charter of rights

Your Rights Our Responsibilities

Service Charter of Rights

As an individual, you have many rights. 121 Supports Hunter will support and assist you in identifying and exercising these rights to help you to achieve your goals. 121 Supports Hunter adopts a policy of non-discrimination regarding eligibility and entry to our services, and when providing support services to you.

Your Rights

You have the right to:

Access supports that promote, uphold, and respect your legal and human rights
Exercise informed choice and control to maximise independence
Freedom of expression, self-determination and personal decision-making
Access supports that respect your culture, diversity, values and beliefs
A support service that respects your right to privacy and dignity
Be supported to make informed choices which will maximise independence
Receive supports that are free from violence, abuse, neglect, exploitation or discrimination
Receive supports which are overseen by strong operational management
Receive services which are safeguarded by informed and compliant risk and incident management systems
Receive services from workers who are competent, appropriately qualified and have expertise in providing person-centred supports
Advise consent to the sharing of information between providers during the transition
Opt-out of providing information to government bodies, e.g. NDIS audit.

Your Responsibilities

As an individual receiving our support services, there are a few important things that we ask of you. The information below explains your responsibilities when using our services.

We ask that you:

Respect the rights of staff workers, to ensure their workplace is safe and healthy and free from harassment
Abide by the terms of your agreement with us
Understand that your needs may change, meaning your services may need to change
Accept responsibility for your actions and choices, even though some decisions may involve risk
Tell us if you have problems with the care or service you are receiving from us
Provide us with enough information to develop, deliver and review your support plan
Care for your health and wellbeing as much as you are able
Provide us with information that will help us to meet your needs
Provide us with a minimum of two days notice if you need to cancel your service
Remember that our staff are only authorised to perform the agreed number of hours and tasks outlined in your service agreement
Participate in the safety assessment of your home
Ensure your pets are controlled during service provision
Provide a smoke-free working environment
Pay the agreed amount for the services provided
Tell us in writing (where able) and provide appropriate notice when you want to stop receiving our services
Inform a staff member (when asked) if you wish to opt-out of providing your information to government bodies like the NDIS.

Our Responsibilities

121 Supports Hunter will:

Provide the supports that meet your needs at your preferred times
Regularly review the provision of your supports with you
Communicate openly, honestly and promptly
Treat you with courtesy and respect
Discuss with you all decisions regarding your supports and how they are being provided
Listen to your complaints and feedback and address any problems that may arise
Provide you with twenty-four (24) hours' notice if we need to change a scheduled support provision appointment
Keep your personal information confidential
Implement policies and procedures to ensure your safety and the safety of others during service provision.

NDIS Code of Conduct

121 Supports Hunter employees follow the NDIS Code of Conduct by:

Acting with respect for your rights to freedom of expression, self-determination, and decision-making following relevant laws and conventions
Respecting your privacy
Providing supports and services safely and competently with care and skill, and acting with integrity, honesty, and transparency
Promptly taking steps to raise and act on concerns regarding matters that might have an impact on the quality and safety of supports provided to you
Taking all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse towards you
Taking all reasonable steps to prevent sexual misconduct towards you.

121 Supports Hunter Service charter of rights

Your Rights Our Responsibilities

Service Charter of Rights

Your Rights

Your Responsibilities

Our Responsibilities

NDIS Code of Conduct

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